Buying Guides

Buying Guides


We always try and use recycled packaging wherever possible when sending your goods.


PAN – Australian Made Jewellery




PAN Jewellery is manufactured in Australia with authentic natural gemstones. All products are hand made using the highest quality Australian and imported materials. Jewellery strands are threaded on the best natural silk threads, providing extra strength. Metal materials are either Sterling Silver or 18 carat gold plated. Crystal materials are made from imported Czech elements.




All items are Australian made and have a 6 month warranty against defective or faulty manufacturing.


Care Instructions


All items in the PAN Jewellery collection are made from the finest gems and materials. Authentic natural gemstones need to be handled with care and can be damaged if dropped. The jewellery should not be sprayed directly with scents and perfumes as this may affect the overall quality and appearance of the materials. When the jewellery requires cleaning use a soft jewellery cloth to polish clean.


Special note on Jewellery packaging

We package our jewellery in clamshell boxes. These are merely for the protection of the jewellery in transit, and does not constitute part of the product and is therefore not covered by any warranty. These boxes are brand new but some may have slight defects such as a scratch for example. This in no way reflects on the product itself, which is handmade and sourced separately, and as stated these boxes are for transporting the jewellery. The clamshell boxes snap close so it is imperative to keep the jewellery and your fingers clear when closing. We recommend storing your jewellery in a specialised jewellery box, in it's own compartment.





Turkish Cotton Towels


The SUPER SOFT Turkish Murkish™. The name says it all. It is superbly soft. It only takes one wash to break it in and you’re ready to roll. It relies on a looser weaving technique and pre washing compared to the traditional cotton towel. It does not rely on chemical additives.

Our bestselling SUPER SOFT Turkish Murkish™ is the perfect Turkish beach or bath towel. It is lightweight, fast drying and looks stylish. It is made from 100% Buldan cotton.

SUPER SOFT Turkish Murkish™ adds a modern take on traditional towels. This towel is the ultimate in holiday chic; pack it in your suitcase for a pool towel and sarong in one. Use it as a soft scarf or shawl in the cooler months. Perfect for travel, gym or yoga.

Turkish Murkish™ towels are very practical around the home and family. They can be used as a throw on the couch or bed, or table runner, or a light weight beach blanket or picnic rug.

Turkish Murkish™ towels are made from Buldan cotton, which means they dry very quickly compared to Egyptian and Pima cotton.

Turkish Murkish™ towels will soon become your go to item year round due to their practical uses and functions.

Variations of colour and weave are characteristic of these loomed items. At times the colour in the photo may not match the towel you receive. This is due to each batch of cotton being dyed differently.  As you can imagine all our towels are made by different artisans which means differences in colour and weave will occur.


Made in Turkey.

Care Instructions

We recommend washing your Turkish Murkish™ a few times before use, to break them in, as they become softer and more absorbent with each wash.  A cold or warm gentle wash and line dry is recommended. Washing in a mesh laundry bag helps keep the tassels intact. Expect a little shrinkage as the cotton is in its pure form. No chemicals have been used to treat the cotton. Hence why the towels are quite stiff when you purchase them. If a tassel unravels just split the tassel into two and twist them separately until they spiral together as one and tie a knot. Or just leave it alone. It adds to the towels authentic look.  If your towels threads have a pull, just simply snip it. Due to the weaving process it will not make a hole.

If towels are exposed to oil, soil, and germs, wash in warm water at a maximum of 30°C for dark towels and 40°C for light towels using laundry detergent.

As the tassels are all hand knotted, they may unravel when washed with other clothing. To prolong this we recommend washing your towels in mesh laundry bags.

If they do unravel, don’t worry, it just shows the towel is an authentic Turkish Towel it won’t take away from its character.

Spot treat stains.

Do not bleach. Bleach damages the cotton fibres of the towel, making it less absorbent and soft.

To maximize the absorbency of a towel, add a cup of white vinegar to the rinse cycle once a month, to restore the towel to full absorbency. The vinegar removes any excess detergent which builds up after successive washes and can sometimes affect the towels’ absorbency.

As all our towels are woven, a pulled loop will not unravel the towel. If you catch the towel and pull a loop, cut off the pulled loop with a pair of scissors.






Care Instructions 


The longevity of any handbag is dependent on various factors, such as how often it is used and the weight it carries. It is also determined by environmental factors such as heat, moisture and sunlight that the bag may encounter during its lifespan.


All our PU / PVC handbags have a 3 month warranty against faulty or defective manufacturing. Any genuine faults can be detected during this period.


Here are some suggestions to help prolong the lifespan of your PU / PVC handbag.


  • Clean with a neutral cleaning conditioner such as Silpol, by Shucare
  • Always use a soft cloth when cleaning, such as a microfibre cloth
  • They can also be cleaned with a slightly damp cloth, with warm soapy water and a small amount of eucalyptus oil. Wipe dry with a soft cloth. This method may sometimes remove grease stains.
  • Some strains or smudges may sometimes be removed by rubbing alcohol on the affected area with a soft cloth
  • When ever cleaning a bag always test on an inconspicuous area first








Care Instructions 


The longevity of any handbag is dependent on various factors, such as how often it is used and the weight it carries. It is also determined by environmental factors such as heat, moisture and sunlight that the bag may encounter during its lifespan.


All our leather handbags have a 6 month warranty against faulty or defective manufacturing. Any genuine faults can be detected during this period.


Here are some suggestions to help prolong the lifespan of your leather handbag.


  • Treat with a leather protector before use
  • Wipe down the leather with a damp cloth when required, and wipe off with a soft cloth such as a microfibre cloth
  • Apply a leather conditioner on a regular basis
  • Store in a cool, dry place where air can circulate and your bag is away from direct sunlight
  • Air your bag every couple of weeks to limit the possibility of mould
  • Avoid overfilling your bag as this may stretch and deform the leather
  • If your bag gets wet, wipe it dry with a soft cloth such as a microfibre cloth


Conditions of Sale


The picture shown is a representation of the item you’ll receive from the available lot. Despite every effort to provide accurate images and descriptions, there may be variations in the final product you receive, including but not limited to: - Colour, look & feel, patterns, softness or firmness, texture, density, size, weight, shape or any other suitable feature described or otherwise of any particular product.


This may occur due to variations in device screens, monitors and / or input devices such as cameras, lighting equipment or any other software or hardware used, described or otherwise.


Such variations may be more pronounced on hand made products, as each product is individually made, and the end product is dependent on who made it, and conditions on the day, as well as other conditions that may occur. Variations may also be extremely pronounced on products made of natural materials, such as timber where patterns and texture will vary with each individual piece.


Furthermore, descriptive features may be subjective and vary with every opinion.


By proceeding, you hereby unequivocally agree that our descriptions and / or images or otherwise are true and correct, and provide you an accurate description. You agree that any variations or otherwise in the final product do not constitute a fault or misrepresentation and does not entitle you to any refunds or otherwise. You agree that the product is logically fit for purpose as described and the product described is the only product to be supplied and for sale. You agree that any accessories pictured in a lifestyle picture or other pictures are not included in the product.


In the event that we agree to a return (other than faulty products) freight is incurred by the customer.  This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.


The cost of our original freight to send the product will be deducted from the value of the refund wether or not we charged delivery originally. This is because we still incur a freight charge even if we give free delivery.


Freight should include signature on delivery and include insurance, and it is the responsibility of the customer to ensure it arrives.


In the event of a return the product must be in 'as-new' condition and packaged safely and securely in the original packaging. This means you have not used, damaged, washed or laundered the product.


For any faulty products we incur the cost of freight.

The products you purchase from us also come with guarantees under Australian Consumer Law. We will find a solution that meets your rights under Australian Consumer Law. You will not, however, be entitled to any remedy for the following.

  • Normal wear and tear
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear you cause after delivery
  • Accidental damage caused by you
  • Damaged product packaging only
  • Damage occurring during your own handling and transportation of goods

You must report any damage caused by the delivery service by checking the goods upon receipt.

We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or if we are not responsible for the damage.

For all purposes, the sale of any products by us to you is considered to have taken place in Sydney, NSW.

Where we offer a bonus product with purchase, and in the event that we run out of this product, we will endeavour to offer you an alternative by negotiation. We will offer something of similar value from what is currently available.

These conditions of purchase do not in any way limit your rights under Australian Consumer Law.