WHAT can be returned?
Items that are faulty can be returned for a refund or exchange, see the Warranties section for individual category warranties.
WHEN do items need to be returned by?
Items that are faulty should be returned within 7 business days of return authorisation.
WHERE do items need to be returned to?
A PO BOX address will be provided for returns once a return is authorised.
HOW do customers return items?
Items should be returned via Australia Post as they need to be returned to a PO BOX address.
SHIPPING for returns?
Original shipping rates are not refundable, only the value of the faulty item. We will pay for return shipping rates, and shipping of any replacement items to the customer.
CREDIT for returns?
Credit or replacement will be processed after faulty item is received. For return shipping we can either send a pre-paid bag to the customer, or the customer can purchase one and we will include the cost in the total refund. Customer will need to email us the Australia Post receipt for the retrun shipping which must include tracking and signature. For processing credits customer must email us a copy of their invoice, or if they don' have it anymore can just provide us their detials so we can verify the original purchase. Customer must also put their details in the parcel with the returned items so we can verify who the returm is from.
Instore return option?
Returns are to be sent to our PO BOX address which will be provided with the return authorisation.
Items which are faulty and authorised for return do no not need to be in original packaging.